Me Too! And WHAT Documentation?
I've just experienced this problem, too, on my initial testing after install. No problem, except that the install was from a fresh (today) download of PM.
Regarding the documentation, you're correct that all of it is on the PM support page. Unfortunately, 'all of it' consists of the Getting Started Guide!
It would be great if WebAssist didn't release any software until the documentation was complete, and if the docs also contained enough information to ensure that your Customers aren't left guessing. Most of your Customers would then be able to sort out their own glitches, and WebAssist's support budget would drop big-time.
Why not do a Customer survey to see what's wanted and needed in the documentation?