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Updating the profile page "nulls" the user level

Thread began 7/06/2011 8:55 am by jen425288 | Last modified 7/08/2011 11:22 am by jen425288 | 1008 views | 7 replies


Updating the profile page "nulls" the user level

I posted this problem under "Cannot access page even though logged in" six days ago. Jason created a support ticket and effectively closed the thread but since then I have had no help at all from WebAssist. Two nights in a row they told me they would call at about 10pm (I'm in Australia) and two nights in a row I have waited late in the office, but no-one has called. So I'm bringing it back to the forum.

What's happening is that when a user updates their profile, their user level goes to "null" so they can't log back in.

I am attaching a zip of my Profile page here and would appreciate any input. My client is losing patience with me and I really need to get this working.


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