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IE 9 breaking gallery

Thread began 6/10/2011 7:58 am by biz295654 | Last modified 6/10/2011 11:48 am by biz295654 | 3059 views | 10 replies |

6/10/2011 7:58 am | #1 biz295654WebAssist

IE 9 breaking gallery

A gallery is breaking in IE9.

The thumbs are running vertically down the page instead of inside the correct area.

Attached is a screen shot from Adobe Browser Lab.

Is there a fix for IE9?

Thanks

6/10/2011 8:22 am | #2 Jason ByrnesWebAssist

See the Browser Compatibility update available in the known issues section of the power gallery download center page.

6/10/2011 8:25 am | #3 biz295654WebAssist

Thanks. I found this:

Known Issues

PowerGallery: Support Fix - PowerGallery galleries are not displaying correctly on certain pages of a website. (8 Kb)

For versions 1.2.1 and prior This zip file contains a Read Me file detailing what this issue is and how to address it, as well as updated versions of two files shipped with PowerGallery. Please review the Read Me carefully to learn how to replace the provided files and address this issue.

PowerGallery: Support Fix - Browser compatibility issues (2 Mb)
This zip file contains a Read Me file detailing what this issue is and how to address it, as well as updated versions of files shipped with PowerGallery. Please review the Read Me carefully to learn how to replace the provided files and address this issue.

Sorry for not seeing it earlier.

Questions: Do I update with both of these? Or does one override the other?
And I have many galleries. Are all versions affected and need to be updated? Or just ones prior to 1.2.1? How will I recognize which galleries are below 1.2.1?

Sorry for all the questions!

6/10/2011 9:17 am | #4 biz295654WebAssist

Both of these packages have a new global. Which one should be the last one to be installed?

6/10/2011 9:42 am | #5 biz295654WebAssist

frustrated... uploaded the ie9 fix, followed by the page fix and it caused the gallery to disappear from site. Replaced with older files.

6/10/2011 9:46 am | #6 biz295654WebAssist

ah... I think I know what I wasn't understanding. There are two webassist folders on the site. One in root and one inside the powergallery folder. I'll try again.

6/10/2011 10:25 am | #7 biz295654WebAssist

Well, according to adobe browser labs, the gallery is working in IE9. But, it has broken now in Opera and Chrome for mac.

6/10/2011 11:18 am | #8 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

6/10/2011 11:27 am | #9 biz295654WebAssist

Thank you so much.

I have to say, any time I've encountered issues with your products, your support has been great. It is the reason I keep buying from you.

6/10/2011 11:36 am | #10 Jason ByrnesWebAssist

you're welcome.

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