Known Issues
Technical Support Resources
WebAssist offers a host of knowledge via our community forums, as well as free product resources (hover over the main Support menu and click on a product). Should you have a question that has not been answered via these resources, please post in our forums and a WebAssist technical support representative or member of our community will respond to your thread.
WebAssist is available to provide support Monday - Friday from 9am - 5pm PST (except major holidays). You will receive a response to your thread within 2 business days.
General known issues and helpful resources are also listed below.
This section helps resolve general issues commonly found with our products and website. For known issues with individual products, please go to the download center and click on the product.
Dreamweaver crashes/freezes after installaing or upgrading an extension
The extension manager creates a file upon installation or upgrade that often causes this issue. There is a simple resolution documented in this technote.
Can't download from the download center using Internet Explorer
Close all instances of Internet Explorer and then try downloading again. If this still does not work, please install the latest version of Firefox or Safari as these browsers do not exhibit this issue.
Helpful Resources
To access getting started guides, how-to documents, help documentation, tutorials, and FAQ for individual products, roll your mouse over the main Support menu on this website and click on a specific product.
Understanding WebAssist Activation
Quick Links
What's New?
Add rich WYSIWYG HTML text editing
capabilities to your online forms.
Integrate with an existing form,
administrative site, or CMS solution.
