Private Ticket needed from Technical Support

I am in serious trouble with my client now - I posted yesterday, last night, and today with
no answer to my problem and my client is up my rear and screaming bloody murder. I have another build of PowerStore 3 that is functioning perfectly so I know my way around the program and know I set it up correctly because when I set up the payflow gateway with Authorize.net everything worked and did actual transactions. Two weeks later after loading more product in no sales will go through. I requested new authorization codes from Authorize.Net and plugged them in, nothing. I added a NEW product and voila! it worked.
I tried an older product and it wouldn't go through....I went back AGAIN and added another
new product...WOULDN'T WORK...so what now? I need help asap or I am going to lose this client, a whole lot of money and a ridiculous amount of time loading product if this can't get straightened out. Please help me as soon as you can - the site in question is index.php

Mark S. Bennett
mark@markbennettdesign.com

After perusing the support forums for the last 8 hours I stumbled across one particular instance of Authorize.Net not supporting a ' apostrophe in the product name. I changed several product names to change this and lo and behold it worked..but also having to entirely rewrite the cart, short and long term descriptions. I have about 12-15 hours of programming now to do completely over because of the number of products and all the specific conditional changes for each..peachy...

Glad to hear you have found the cause of the problem.

Transaction Not Completed The full request was: x_login=6453nTqsLrt&x_tran_key=8t5BL2B5xwz84Tv4&x_version=3.1&x_invoice_num=lt26jg5ja90hk5qcsg2vtf9dg7&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip=76.110.205.38&x_amount=17.68&x_description=1 Buck N Cute Changing Pad (182)&x_line_item=182<|>Buck N Cute Changing Pad<|>
Buck N Cute Changing Pad NCP1

<|>1<|>12<|>YES&x_card_num=&x_email_customer=TRUE&x_tax=0.78&x_tax_exempt=FALSE&x_freight=4.9&x_first_name=Mark&x_last_name=Bennett&x_address=127 Fox Meadow Run&x_city=Jupiter&x_state=FL&x_zip=33458&x_phone=561-575-6798&x_fax=&x_email=mark@markbennettdesign.com&x_country=US&x_ship_to_first_name=Mark&x_ship_to_last_name=Bennett&x_ship_to_address=127 Fox Meadow Run&x_ship_to_city=Jupiter&x_ship_to_state=FL&x_ship_to_zip=33458&x_ship_to_country=US&x_ship_to_phone=561-575-6798&x_ship_to_fax=&x_recurring_billing=NO


The full response was: 3::1::270::Line item 1 is invalid.::::P::0::lt26jg5ja90hk5qcsg2v::1 Buck N Cute Changing Pad (182)::17.68::CC::auth_capture::::Mark::Bennett::::127 Fox Meadow Run::Jupiter::FL::33458::US::561-575-6798::::mark@markbennettdesign.com::Mark::Bennett::::127 Fox Meadow Run::Jupiter::FL::33458::US::0.7800::::4.9000::FALSE::::76A361D9CE261B94992359ECCD21717E::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::561-575-6798::
We're sorry
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.

so the error being returned is:
:Line item 1 is invalid.:


line item 1 in the request is:
x_line_item=182<|>Buck N Cute Changing Pad<|>
Buck N Cute Changing Pad NCP1

<|>1<|>12<|>YES&

it looks like the problem is in the description being passed.

Check the description for this item for special characters or html coding.

I erased the description and wrote new simple descriptions on each item..removed all punctuation as well...what the heck else do I have to do!!?

It shouldn't be this difficult, it's ridiculous and makes me not want to use this shopping cart anymore... I have it set up with paypal on another account and it works perfectly so is this a coding problem on WebAssist's end because it is not set up for Authorize.net correctly? My customer already has an account and is locked in for a year with them and me trying to persuade him to change to Paypal doesn't seem right - your sales team states that it works with Authorize. So what would you suggest?

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
login.php

Jason, I'm on the East Coast so I am 3 hours ahead...
You can call me anytime at <phone removed>

thanks for the response..

M

We resolved this in a connect meeting, the problem was caused by the following in the html entity for a space:
& #160;

in the cart description.

Jason B called me today and handled my dillemna quickly and efficiently and saved me mucho time and stress - a HUGE thanks to him and all at WebAssist for taking care of it and getting me back on track!

Mark Bennett (markymark44)