After uploading a image file using universal email the image shows on the server and it works when viewed in a browser,

when i make a download server behavior and download the image it says the file could not be opened it may be damage or use a file format that preview doesnt recognize.

It does this for png, jpg and gif, it works correctly for a PDF and it opens it correctly, but does not work with excel files , and im guessing other files too,

Any one have any ideas why this would happen?

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
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Im having this trouble with a new website, could you please submit another ticket to get this fixed?

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Hi Jason

Is there a public solution to this issue?, as I am having the same problem viewing images that were uploaded using UE4 and sent direct to mailbox as a file attachment.
Thanks.

In the 2 previous instances of this problem is was being caused by corruption in some of the files. Specifically it was a problem with extra blank lines being added to the web assist helper files on upload.

this is normally caused by the FTP program being used to upload the files using the Binary transfer method instead of using the ASCII transfer method.