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Paypal Not submitting phone # when processing

Thread began 3/07/2011 7:01 pm by brandoli400690 | Last modified 2/22/2012 2:44 pm by biz295654 | 1476 views | 20 replies |

brandoli400690

Paypal Not submitting phone # when processing

Our Powerstore 3 is not gathering the phone# when using paypal express, so we cannot contact any customers if we need to. The receipts have all of the name, shipping and address info, just not the phone #.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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biz295654

What was the solution for this one, please?

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Jason ByrnesWebAssist

They closed the ticket before we could contact them to look into the issue.

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biz295654

Darn. I've got the same thing. Do you know if it is a Paypal setting or a cart setting? I've added to Ray's collected issues.

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biz295654

Jason: Posting a screen shot of issue, if you have any thoughts. This is in Paypal express (which we changed to a few nights ago). I'm trying to determine if I should call Paypal and discuss or if it is a cart setting since this thread got started. Thanks for any insight.

As you can see the field for telephone is inaccessible in Paypal. I'm guessing that something in the cart system could be changed to include this field.

Thanks much

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biz295654

I contacted paypal and there is a setting in the profile to set phone to be "on." I did that, but it is not affecting the results. Is there a cart setting that needs to be also changed?

Screen shot of where to find the paypal setting. Thanks.

Here's paypal instructions:

Follow these steps to activate the Contact Telephone Number option:

1. Log in to your PayPal account at www.paypal.com.
2. Click the Profile subtab.
3. In the Selling Preferences column, click the Website Payment Preferences link.
Click on My Selling Tools if you do not see this.
4. Scroll down the page to the Contact Telephone Number section.
5. Select one of the following options:
– On (Optional Field): prompts payers to enter telephone numbers as an option.
– On (Required Field): requires payers to enter telephone numbers
– Off (Recommended): does not prompt payers to enter telephone numbers
6. Scroll to the bottom of the page and click the Save button.

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biz295654

My error on this. The phone number is grayed out, but it is ABOVE the field for the telephone. I just didn't see it. Hope this helps someone else.

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biz295654

Well, it must be a cart setting. I was able to enter a phone number into paypal, but it did not show up in store order admin. See screen shot.

Any help, most appreciated.

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Jason ByrnesWebAssist

in the webassist/plugins/shopping_cart/pp_expresscheckout.php page, change:

php:
<input type="hidden" name="phone" id="phone" value="<?php echo ((isset($_SESSION["eCartCheckoutForm_phone"]))?$_SESSION["eCartCheckoutForm_phone"]:""?>" />




to:

php:
<input type="hidden" name="phone" id="phone" value="<?php echo ((isset($_SESSION["eCartCheckoutForm_phone"]))?$_SESSION["eCartCheckoutForm_phone"]:""?>" />

<input type="hidden" name="shipping_phone" id="shipping_phone" value="<?php echo ((isset($_SESSION["eCartCheckoutForm_phone"]))?$_SESSION["eCartCheckoutForm_phone"]:""?>" />
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