close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Can't load www.webassist.com

Thread began 2/01/2010 3:49 am by Martin317528 | Last modified 2/08/2010 2:15 pm by Jimmy Wu | 1799 views | 8 replies |

Martin317528

Can't load www.webassist.com

Hi. I'm a regular happy user of webassist products but a small general problem has emerged. While connected on my home broadband I can't load the Webassist website. I don't seem to have a problem loading any other website and others load quickly. This problem has happened in the last 5 weeks. I do not have any problem connecting using the same laptop at work, via my mobile GSM or any other WiFi connection. This is now a major problem as I am now working more from home. I've spoken to my broadband supplier and after resetting my modem they say they cannot see any reason why this should be and suggested I contact you guys. I will supply by IP address via email if required. M

Sign in to reply to this post

Jimmy Wu

Are you able to access parts of the site or do all parts not work?

For example, can you access the forum from home?
index.php

It may be an issue with the new design of the website as well. Did this issue occur before or after we updated the site?

Sign in to reply to this post

Martin317528

Can't access any part of webassist.com at home. I'm sure I've loaded the new website before this issue. Really weird. As I say, same laptop on a different WiFi connection everything is great, as soon as I'm at home using my home WiFi (same broadband supplier as work) no go. I've tried resetting router - no difference, tried same location/laptop but using GSM on my mobile - all is fine. The only ideas I have is there is some issue with the router (although I have tried the factory reset), my IP address has become barred by Webassist's server or I've some sort of firewall issue that doesn't like Webassist. Help!

Sign in to reply to this post

Office Guy-172461

Well you've eliminated your OS, your laptop, and the connection to the Internet. That leaves firewall and DNS. It's not likely that the firewall got set for one website without your knowledge, so I would look at a DNS problem. And easy way to test that is to switch to a more reliable DNS server.

I use OpenDNS. It's free and less vulnerable than ISP servers.
www.opendns.com/

You should be able to set it in your router.

Sign in to reply to this post

Martin317528

Now an OpenDNS customer. Still can't access Webassist using home WiFi (I can connect using my Nokia GSM/Orange connection - using bluetooth, which is how I'm writing this). I've now tried 3 different computers at same address. No joy. There has to be an obvious answer to this....... ISP is baffelled too

Sign in to reply to this post

Office Guy-172461

Try typing in nslookup webassist.com at a command prompt.

This is what I get:

nslookup webassist.com
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: webassist.com
Address: 174.129.233.177

Sign in to reply to this post

Martin317528

Cracked it! Firmware update of my Belkin router did the trick. Thanks for help :-)

Sign in to reply to this post

Office Guy-172461

Thanks for posting back the solution. So Belkin came with firmware that didn't know about WebAssist? :)

Sign in to reply to this post

Jimmy Wu

Great to hear that you were able to get this resolved and it wasn't an issue with the site. Thanks for posting back with your resolution.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...