close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Special Characters

Thread began 1/28/2010 12:15 pm by denise234045 | Last modified 2/12/2010 2:32 pm by Dani Chankhour | 874 views | 5 replies |

denise234045

Special Characters

In the name descriptions of several product items that are in our cart we use

Ö
(ex. Products_Results.php?Search=true&CategoryID=10)

Which causes a transaction error when the submitted from confirm.php

I've tried using Ö which didn't work...

confirm.php has this at top:

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

This is the transaction error I get:
Full Response: 3::1::270::Line item 1 is invalid.::::P::0::d6fk5kne6pksu9686841::1::19.38::CC::auth_capture::::Denise::Young::::2986 Lexington Circle::Carlsbad::CA::92010::US::760.889.0888::::denise@dmystudio.com::Denise::Young::::2986 Lexington Circle::Carlsbad::CA::92010::US::1.4800::::5.9500::FALSE::::505CC124E0A587266573D65BFDD03893::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::760.889.0888::


Will keep working on it - but any help would be appreciated. Thank you!!!

Sign in to reply to this post

Dani Chankhour

Try using the HTML Entity which is "&#246;"

Sign in to reply to this post

denise234045

I did - both the entity number and entity name....

Sign in to reply to this post

Dani Chankhour

This could be a limitation of the Gateway, but what gateway are using, so i can try to reproduce the issue? And are you placing the character in the product name only?

Sign in to reply to this post

denise234045

I'm using authorize.net (PP too - but doesn't seem to be a problem there.)

I'm using it in the long descriptions as well, but its not a problem there as its not info that gets transferred...

Sign in to reply to this post

Dani Chankhour

I was able to reproduce the issue you are having, and this is an issue with Authorize.net. I recommend not using these special characters in your product name and your description. There is a work around to this issue by removing the character before sending the information to Authorize.net, but that is only going to cover this case and if you use similar characters then Authorize.net will fail again.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...