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Wow, eCart5 Looks Cool

Thread began 1/18/2010 12:40 pm by SPT | Last modified 2/17/2010 1:06 am by web_assist_mail157665 | 1023 views | 9 replies |

SPT

Wow, eCart5 Looks Cool

Great work guys,

The creation of the database feature looks like a real handy feature!!

Nice

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Lon WintersBeta Tester

It does look really nice - I wish I had a project that I could use it on! : )

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Dooza

Shame it doesn't support ASP

I got really excited when I saw the email, already convinced my boss it was a good idea, then remembered that it won't support ASP. Ahh well, nevermind, yet another extension I won't be able to use in my current environment. (I do completely understand the reasons, no need to go into it again)

Steve

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toms016390756

Indeed, a nice feature and release

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web_assist_mail157665

Don't forget the three bugs that affect the add to cart, tax calculations and create checkout wizards.

After losing hours on this first use of ecart we were offered £9!? off the purchase of another product by the sales team!!!

Think very carefully before you purchase a Webassist product.

Do you want to Beta test their products in your own time, using your own money?

(and no - I probably would not have posted this, if a sensible and quite frankly non insulting offer had been made by the Webassist Sales Team)

Very unhappy customer

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Michael Lekse

Could you please elaborate: (and no - I probably would not have posted this, if a sensible and quite frankly non insulting offer had been made by the Webassist Sales Team)

Michael

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web_assist_mail157665

Please read the previous post.

This product had/has a lot of holes in it. As a user I'm expecting things to work as per your documentation. 3 bugs reported in the first hours of use.

First response:
Sorry you've had it more than 15 days - nothing we can do! (What! - how deeply did you want to offend me?)

Second response (after amazed reply):
We can offer you 10% off Powerstore (approx £9 - OK I've lost a huge chunk of time and money - taken time to report bugs and that's it!!)

IF you think £9 off my next purchase in any way covers the time lost trying to work out what they heck was going on, then the time wasted reporting the bugs - you have to be on a different planet. At least 3 hrs lost = £195 down the pan.

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Michael Lekse

Please send an email to sales at webassist dot com so that I can look into your account and see what I can do for you. Please reference this forum post in the subject line for me.

Michael

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web_assist_mail157665

Will do - appreciate you taking another look

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web_assist_mail157665

Well - just to say, someone certainly understands how to deal with problems in a professional way.

My thanks to Michael for his assistance in turning a very negative situation to the positive.

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