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Known issue (and solution) in eCart 4 with Sage Pay/Protx

Thread began 1/07/2010 12:04 pm by Anna Robinson | Last modified 7/09/2012 10:06 am by Jason Byrnes | 17593 views | 6 replies |

1/07/2010 12:04 pm | #1 Anna Robinson

Known issue (and solution) in eCart 4 with Sage Pay/Protx

There was a bug discovered in eCart 4 for the Sage Pay (Protx) VSP Server payment gateway. If you use this payment gateway and have experienced a checkout failure on the verification page, you will want to download the fix. The fix is provided in all 4 server languages via a file in the Download Center that you can just copy/paste to any of your sites that use this payment gateway.

Log in and visit the Download Center. Click on eCart 4; then click on the Known Issues section. Download the related zip file and follow the instructions in the readme file.

2/24/2010 3:49 pm | #2 toms016390756

Thanks!

11/15/2011 11:06 am | #3 gavin308183

The fix doesn't make any sense...

It says to:

This zip file contains an updated version of the Protx_VSPServer file for all four server languages to fix the issue. Please copy the one for your server langages to the following location in your site:
/WA_eCart/COScripts/

However, there isn't a COScripts folder - just a checkoutScripts folder - and the file in that folder (Protx_VSPForm.asp) doesn't match the one provided (Protx_VSPServer_VB.asp)... copying the replacement file over the original just creates issues.

I'm running the latest version of eCart.

Do you not plan to release a never version of eCart with all this fixed?

11/15/2011 11:51 am | #4 Jason ByrnesWebAssist

this issue is for the Protex VSP Server implementation.

You are using the VSP Form Implementation.

this is why you have a different file name and a different folder structure.

2/08/2012 1:03 pm | #5 Zion21

Originally Said By: Jason Byrnes

this issue is for the Protex VSP Server implementation.

You are using the VSP Form Implementation.

this is why you have a different file name and a different folder structure.

Just realized I have been making this same mistake trying to fix a problem for awhile now. Thanks for point this out.

7/09/2012 6:43 am | #6 richard435929

3147 : The BillingState field is required

I'm having same SAGEPAY problem with eCart 5 and I'm using VSP Form Implementation.

is there any fix for this version as well?

7/09/2012 10:06 am | #7 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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