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New Menu stuck at initializing

Thread began 12/05/2009 12:28 pm by julietlynn365092 | Last modified 12/11/2009 3:06 pm by Jimmy Wu | 1776 views | 5 replies |

12/05/2009 12:28 pm | #1 julietlynn365092

New Menu stuck at initializing

Hi. I'm trying to create my first css menu. I'm keeping it very simple, I just choose a horizontal menu and select moonlight and pacifica then click OK. The window pops up and says intializing and then stops at this point. I have uninstalled and reinstalled the extension. Help would be most appreciated.

12/07/2009 11:07 am | #2 Jimmy Wu

What version of dreamweaver are you using and what operating system are you on?

12/07/2009 1:31 pm | #3 julietlynn365092

Hi. It's CS3 and Windows 7. I've realized that other Webassist extensions get stuck too - Site Import, Web Standards Advisor - I haven't tried all of them yet. Also, I've had to activate products again today which were activated already - any ideas why?
Thanks,
Juliet

12/09/2009 11:56 am | #4 Jimmy Wu

We haven't done testing in Windows 7 yet, so I'm not sure what could be causing the extensions to freeze. These extensions all freeze when initializing in the WebAssist Site tools dialog?

The reason you have to re-activate is because your MAC address changed. The activation file is generated using the MAC address, and if your MAC address changes, you will be asked to activate again.

12/10/2009 12:07 am | #5 julietlynn365092

Hi. Yes, they all freeze when Webassist Site Tools box wants to do any processing.

12/11/2009 3:06 pm | #6 Jimmy Wu

I have opened up a backend ticket to look into this issue further. To check this ticket please log in to your account on www.webassist.com and check your support history.

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