French fonts or characteres
Simple problem. Is there a way when we receive mail from french people that é and è appears correctly in the email we receive from the form.
Regards
Simple problem. Is there a way when we receive mail from french people that é and è appears correctly in the email we receive from the form.
Regards
I resolved problem with another post concerning /// appearing in response from the form when apostrophe are used. I hope there's a way to resolve the é à è thing.
regards
What is the charset on the page that you have the Universal Email applied to? If you have it set to UTF-8 it should account for the high level ascii characters. Can you display characters like this on your webpage without any problems? Let us know about these things so we can determine how to proceed.
Yes it is charset=utf-8
Yes, I can display characters like this on my webpage without any problems.
How can we proceed?
regards
I have done some testing with the characters that you posted. I sent the message to a gmail account of mine, in here I can see the characters without issue. I then checked this in my Thunderbird email client and the characters did not appear correctly. When I checked the source of the email message I can see the characters as I entered them. I did some more testing and found that if I change the encoding that my mail client is using then the characters will display differently. I was not able to get them to show in my mail client correctly though, but the web mail version of the email is correct.
I also double checked the email script file and can see the characters listed correctly in there. This tells me that Universal Email is handling these characters correctly, it is just that your mail client is not interpreting them correctly. Do you have other emails that display these characters correctly? If so it would be great to have the source from one so that I can compare it to see what may be different. If there is something that can be added to the html in the message that will get it to display correctly I can help you get it in place but I will need to have a reference for what that may be.
I Don't have other emails that display these characters correctly? é è à are problematic in outlook express. Many of my clients use this.
It would be nice if it display correctly.
Regards
I have opened a ticket for you on this issue so that it can be looked into further. To check the status of your ticket or update it please login to the site and visit your support history.
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