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Authorization problems

Thread began 10/21/2009 1:00 pm by KClukeman379362 | Last modified 10/26/2009 2:06 pm by Jimmy Wu | 861 views | 3 replies |

KClukeman379362

Authorization problems

Hi,

Yesterday I reset my authorizations. I then went to each piece of software from Web Assist and authorized it in dreamweaver. Today, I had to authorize again. What the heck. THis is driving me nuts.

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Jimmy Wu

This type of repeat activation can occur for users that have a changing MAC or Physical Address for the primary connection.

To see if this is the problem for you please record your Mac address then the next time you are prompted for activation record this info again.

To find out the MAC address:
1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.
2) At the command prompt type "ipconfig /all > c:\ipconfig.txt"
This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it.

Please record these values and compare them to see if it is changing for you. If this MAC address changes then you will be prompted for activation again. Please get back to us with the result.

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KClukeman379362

not changing

My mac address is not changing. I use mac address for wireless security and I know its not that. I also know my mac address has not changed on my ethernet card either. This is just painful. You have got to have something better than that!

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Jimmy Wu

I have opened a support ticket for another one of your threads. You can check this ticket by logging in to your account at www.webassist.com and checking your support history.

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