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need file made to get past firewall

Thread began 10/02/2009 1:05 pm by ruffteam | Last modified 10/05/2009 12:48 pm by Eric Mittman | 1060 views | 3 replies |

ruffteam

need file made to get past firewall

hello. I don't know where to post requests like this - to ask to have a file made so I can register the CSS Sculptor 3.0 I downloaded a week ago so it will work behind the firewall where I work. Also, I don't want to paste-in publicly the MAC info on my computer here. Can you look it up from my support history? It's the same computer I always use.
I don't understand what I am into with WA anymore. I have purchased over $1500 worth of extensions, just about all of them. Then that all seems like a bad decision because I can get them all with a subscription for $20/mo. So I have the subscription now too. I think I get upgrades for my purchased products as a part of my subscription. Is that true?
When I download CSSSculptor 3.0 and it replaces the 2.5 I purchased, do I now own a copy of 3.0? I still have the file created by eric to get me past the firewall for 2.5, but I can't seem to register 3.0 with it. Do I need a new file made to get 3.0 to work?
Is there any advantage or perk for customers like me owning all these extensions rather than just having the subscription? Do I really own all the upgrades I get with my subscription, or am I falling behind every time WA changes the version number on something? Or does it even matter?
I understand these changes are necessary and benefit WebAssist, but as a buying customer I'm not sure where it leaves me. I've had to back off in my devotion to this relationship as the personal support that was so important to me succeeding is replaced with the public "forums" kind of thing. I'm not sure what to do about it, actually, and am looking back at CRE and all the other store-building programs I own and have abandoned for lack of support to see if they have improved.

still a big fan of webassist, though a bit battered by the changes.
david

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Eric Mittman

I will open a ticket for you to get you the license file you need for Sculptor 3, it is different that the one for Sculptor 2.

As for owning versus subscribed products you will continue to own outright any of the products you have purchased. With the subscription the main advantage is that you will always get the most recent release and upgrades to products. When you quit the subscription all of your subscription products will no longer be available to you, just the ones you own out right.

I'm sorry you feel that way about the transition to the public forum for support. In reality it is the same support staff responding to your questions and is really no different than the ticket system we had other than the fact that any one can see the questions and answers and hopefully gain from them. The other advantage that is not possible in the closed ticket system is that other users can chime in and try to help or expand on an issue that is similar to one they are experiencing. Our goal is to streamline the support process to provide a higher level of customer service to our users.

The ticket system is still active, it is just the next level that we go to if files need to be exchanged or there are sensitive details to discuss. I have logged a ticket for you on this, please login and visit your support history to update the ticket with the serial you have for Sculptor 3 and the MAC address.

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ruffteam

ok

thank you eric.

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Eric Mittman

Your welcome, I have updated your ticket in to include the files you need. Just login and visit your order history to obtain them.

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