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Validation Codes

Thread began 9/23/2009 10:32 am by dcraig321113 | Last modified 9/24/2009 7:52 pm by Eric Mittman | 1549 views | 4 replies |

dcraig321113

Validation Codes

I have downloaded all available products and none of he validation codes work for any of the downloaded products. Suggestions?

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Eric Mittman

The activation process should return a specific error if there is a problem. What is the error message you are getting when you attempt to activate?

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dcraig321113

That's just it, I do not get far enough into the process. I've typed in the activation codes for almost all the products and I get "The serial number you entered is incorrect." I pulled all the codes for each extension from the page where you start the download for the particular product.

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dcraig321113

Nevermind. Apparently my typing the codes in wasn't sufficient. I copied and pasted the serial numbers and activation was accepted.

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Eric Mittman

Glad to hear that you got it worked out. Cutting and pasting is the recommended way to get the activation number into place. This and some other info about activating the products can be found in our 'Understanding WebAssist Activation' document. It can be found on the right side of the support page under Additional Help.

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