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Antivirus software blocks online activation

Thread began 9/21/2009 10:29 am by info133028 | Last modified 9/21/2009 2:37 pm by Jimmy Wu | 1323 views | 2 replies |

info133028

Antivirus software blocks online activation

Hi,

I use windows XP SP3, Dreamweaver CS3
and just downloaded CSS Sculptor 2.05 and installed it without problems.
When I started CSS sculptor I entered my serialnumber which is OK.
When i hit the activate button I get the following message:

"Unable to connect to server"
Your firewall or anti-virus software is blocking the online activation. Disable all firewall and antivirus software and try again. If you continue to have problems, submit a Technical Support request."

I use firewall and antivirus software from Mcafee and I use CSS Sculptor from version 1 and never had this problem when I updated to a newer version. When I disable all the anti-software and firewall I get the same message over again.
I already deleted the WinFileCache file but nothing helps.
Do you know how I can fix this?

Thank you
C.J.

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conversationmail388568

activation woes

Hey CJ, I feel your pain my friend. Been fighting this problem since yesterday with no luck. I even went one step further and reset all my serial numbers and that did nothing. Still got the exact same errors you mentioned but now for all my products. I am basically dead in the water until this gets resolved.

Oh, did I mention yet, I have heard nothing! :(

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Jimmy Wu

I have opened up a private support ticket for you to request some additional information. You can check your support tickets by logging into your account on www.webassist.com and checking your support history.

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