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Reset Activation not working

Thread began 11/21/2019 11:18 am by Justin@AdventDesign | Last modified 11/22/2019 9:20 am by Ray Borduin | 659 views | 3 replies |

Justin@AdventDesign

Reset Activation not working

Actually prepping for our premium support tomorrow and I was having some problems with odd errors trying to use the extensions. I uninstalled and reinstalled, but the Databridge serial number doesn't seem to work. MySQLi extension works fine. I reset the activation, but still getting the red cross when I try to activate.

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Ray BorduinWebAssist

Are you copy/pasting the serial from your profile? Maybe you are using the wrong serial or version? I'm sure we can quickly get this sorted on the phone this morning.

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Justin@AdventDesign

I've verified it's for Databridge and I'm directly copying and pasting from the details for that extension in my profile on webassist. Not sure. Your website says I have two available as if it reset, but my laptop copy is still functioning OK. We'll see shortly. Thanks.

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Ray BorduinWebAssist

Another user reported an issue, but I just downloaded and reinstalled and had no problems activating, so I'm not sure what might be going wrong. Have you tried reinstalling?

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