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Possible premium support help

Thread began 10/21/2016 1:39 pm by iain331081 | Last modified 11/03/2016 2:39 pm by Ray Borduin | 312 views | 2 replies |

iain331081

Possible premium support help

Hi Ray - you've helped out in the past with some premium support for the safari lodge project I work on. I have another part you might be able to help out with.

Basically a lodge can enter some keywords into table, that are split into categories - so things like region, country, accommodation type, activities offers, price bands of accommodation etc. And also where people can post an enquiry that includes the same keyword options.

I have it working so that when an enquiry has been completed, it lists the lodges that matches the keywords. So kind of finds suitable lodges for the enquiry.

As far as I know how, the matches can be an exact match, or a partial match. We don't want an exact match, as that would be too specific. But a partial match doesn't seem quite right either - mainly because it could display lodges that are not in the selected country.

For example:

Example enquiry profile could be:

Category: Keywords

Region: Africa
Country: Kenya, South Africa, Tanzania
Accommodation Type: Small Lodge, Tent
Price band: $100-$199, $200-299, $300-399
Activities: Day Game Drives, Night Game Drives, Sundowner

Example lodge profile could be:

Region: Africa
Country: Botswana
Accommodation Type: Small Lodge, Tent
Price band: $200-299, $300-399, $400-499
Activities: Day Game Drives, Cultural Visits, Sundowner


Because it currently displays a partial match where a lodge has three or more keywords the same as any lodge, the enquiry above could return the lodge above, even though it wasn't in Kenya, South Africa or Tanzania, because it is a good enough partial match (on Small Lodge, Tent, $200-299, $300-399, Day Game Drives, Sundowner.

So my question is, do you think it would be possible to set it up so that it didn't have to be an exact match, but within the partial match only return lodges that do match in the country category?

Hope that makes some sense - let me know if it sounds doable, or if you would like to have a look at anything.

Thanks Ray.

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Ray BorduinWebAssist

That sounds like it would be possible. Go ahead and set up a premier support ticket and we can talk through it and get it working the way you want.

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iain331081

Thanks Ray - sorry too just get back now - been a bit hectic. Some other stuff has come up now that I need to look at first, but would like to come back to this at some point, so I'll give you a shout when I'm ready to revisit it.

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