confirmation email empty

hi guys

I have eCart running well on a site, but having some intermittent glitches regarding the confirmation email that the customer receives... any help would be greatly appreciated thank you.

The process is:

Cart -> Checkout form -> Confirm page -> Sagepay payment

On successful payment the customer gets redirected back to the website where the first page updates the database order with the SagePay txCode etc and then sends a confirmation email to the customer. Then it directs again to a final thank you page.

What happens sometimes is that the SagePay order goes through but the email confirmation says "The cart is empty" and the order details are empty. And the database is not updated either.

Sounds like an empty session, but I've made sure that the landing pages after SagePay do not clear any session data. Happens intermittently too which is odd.

If you don't mind taking a quick look - I've attached the landing page here. You'll see that there's an Update server behaviour followed by an email submission.

many thanks

It is probably an issue with people coming to your web site with http://www.yourdomain.com and then you returning them to http://yourdomain.com.

They will act as different sites and have different sessions so if you shop with one and return to the other the cart will be empty. The best solution is to use .htaccess to force people to always (or never) have www. in the url and make sure to return to the same version. Just google "htaccess force www" and you will see how it is done.

hi Ray

Thanks very much for your reply.

No I've got the success URL correct:

$optionArray['SuccessURL'] = "http://www.earlyyearsdirect.com/checkout_success_sagepay.php";

any other thoughts ?

Exactly... that means if people start at http://earlyyearsdirect.com/ when they come back the cart will be empty. You need to force it to always use www. if it is in your redirect. I can go to http://earlyyearsdirect.com/ and that would cause the issue.

Awesome thanks Ray - I've had no complaints since so I guess that's fixed the issue.

Thanks again for your help with this.