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Store not working, Trial account shouldn't be happening

Thread began 7/02/2016 5:57 pm by laurel.shaw | Last modified 7/05/2016 11:12 am by Ray Borduin | 635 views | 1 replies |

laurel.shaw

Store not working, Trial account shouldn't be happening

So we have an account that originally was set up via Dreamhost a ways back. Then, we migrated over and switched to you guys because that didn't work anymore. And everything was fine until very recently. All of a sudden now it expired and says we have zero days left on our trial. A trial we were not in any longer because we had been paying per month for Cafe Commerce. What's going on?

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Ray BorduinWebAssist

When we stopped our partnership with Dreamhost, you should have stopped being charged by them for cafe commerce. Now you need to enter a billing agreement with Webassist in order to re-activate your site. We gave existing customers up to a year to make the transition. Just log into your admin and activate your account and it will be back up and running.

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