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eCart session timeout

Thread began 11/17/2015 11:15 am by rob75685 | Last modified 11/17/2015 2:34 pm by Ray Borduin | 131 views | 1 replies |

rob75685

eCart session timeout

hi guys

I have a website running eCart 6. My server session timeout is set to 60 mins.

I've just had a client say that the cart cleared during their visit to the site They had been adding things to the cart etc over a 2 1/2 hour period.

Is there any reason why the session would clear if they were still using the site ?

thanks

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Ray BorduinWebAssist

No reason unless:
1) the server crashed and restarted
2) maybe you had a link that took you from the http://domain.com version to the http://www.domain.com version (with and without www function as separate sites with separate carts)
3) he stayed idle on a page for 60 minutes

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