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login system broken

Thread began 11/13/2015 1:07 pm by john42771 | Last modified 11/16/2015 2:36 pm by Ray Borduin | 312 views | 3 replies |

john42771

login system broken

This has been working for over a year, however some change inadvertently messed things up. No workable backup.

I have a login issue.

The customer is given a link upon successful purchase:
http://www.lovetakeslearning.com/products/couples.php?key=ug4qtazi
This page looks for user to be logged in.

Purchasers may buy for someone else, therefore each product user must register first. This does not happen at time of purchase checkout.
This data goes into the ps4_usersEnd database table.

It is this table(ps4_usersEnd) that the login query confirms authentication.

It is not working anymore. Can you help me get this fixed? What is your availability?

Thank you very much for your consideration,

John

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Ray BorduinWebAssist

I'll have to debug this with you directly in a premier support incident to do it effectively and quickly. Please post back with your phone number and I'll call right away so you can get your site back up.

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john42771

see private message plz

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Ray BorduinWebAssist

We looked into this in a connect meeting. The issue was that the site definition was pointing to a folder above the root of the powerstore site and they had entered the Restrict Access server behavior and re-applied it... this caused it to update the path to the security assist include to the root of the site and it became out of sync with the security rules the pages were trying to use.

The solution was to update the paths back to the correct security assist folder in the sub-directory instead of the version in the root.

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