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spam not sent

Thread began 11/02/2015 4:52 pm by mrobben375515 | Last modified 11/03/2015 8:21 pm by Ray Borduin | 301 views | 2 replies |

mrobben375515

spam not sent

I am using Power Messenger. My "Send Preview" emails are going to my spam folder. I clicked in the "Get Spam Report" and it said it was successful, but I have not received it. I checked my regular email and my spam email, both have no spam reports. How do I get the report?

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Ray BorduinWebAssist

What version of powermessenger are you using?

I think the spam testing service we had integrated may have stopped doing spam checks.

One solution would be to use this service: https://www.mail-tester.com/

Get the email address and send a test email to it and then you can check the spam score.

If you have a low spam score, but your email is still flagged as spam... another possible reason for delivery failure is the lack of proper SPF and DKIM settings on the mailing server itself. That is a server configuration thing you can talk to your hosting company about since it can vary slightly depending on who you host with.

Here is an article for how to do it on GoDaddy: http://support.postmarkapp.com/customer/portal/articles/64737-adding-dkim-and-spf-records-to-go-daddy

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mrobben375515

Thank you Ray, I will look into the GoDaddy setup. FYI, I am using Power Messenger 1.0.2

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