close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Shipping Error

Thread began 10/27/2015 2:49 pm by Eric Goodman | Last modified 10/27/2015 4:22 pm by Ray Borduin | 698 views | 6 replies |

Eric Goodman

Shipping Error

Sire was working. Now it's getting the following error at checkout.

Transaction Not Completed
We're sorry
Your transaction could not be completed due to a problem occurring while calculating shipping.

Please return to checkout and try again, or contact us.

Sign in to reply to this post

Ray BorduinWebAssist

Put the site in debug mode and you should be able to see more information about why the error is occurring. If you give me FTP access I can debug it directly.

Sign in to reply to this post

Eric Goodman

Debug

See pm

Sign in to reply to this post

Ray BorduinWebAssist

I just made a purchase and it went through. Please refund and cancel it as soon as you can.

It looks like you have removed the shipping rule, so I can't reproduce the problem. I'd have to see the error to fix it.

Sign in to reply to this post

Eric Goodman

shipping rule

I purchased a few grip sticks, rosin bags and 2 cold sticks as a test. Once I went to submit the info after I signed in it gave me the error as well as another client earlier today that complained.

I'll have purchase cancelled for you asap.

Sign in to reply to this post

Ray BorduinWebAssist

I see... I'm able to reproduce the problem once I add all of those items.... I'll debug it and let you know what the issue is when I get it fixed.

Sign in to reply to this post

Ray BorduinWebAssist

I see.... you have a custom shipping rule and it requires a max weight be entered. I've updated it and it appears to be working properly now.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...