close ad
WARNING PC USERS: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

How can I troubleshoot email being sent

Thread began 9/09/2015 4:08 pm by jhood-fysh78990 | Last modified 9/15/2015 1:07 pm by Ray Borduin | 359 views | 8 replies |

jhood-fysh78990Beta Tester

How can I troubleshoot email being sent

Greetings,

I created a form to be emailed. When the form is completed, the progress bar displays and then the success page is displayed, but the email never arrives at either address. I have used this type of form on several sites, and the form does work, so I am stumped. How can I troubleshoot what is happening?

thank you,

John

Sign in to reply to this post

Ray BorduinWebAssist

I wonder if it doesn't like the colon-separated TO field. Try using:

$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com";
$RecipArray[$CurIndex ][] = "john@wwmore.com";

instead of:
$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com;john@wwmore.com";

A way to debug is to add a blank page to your site with the code:

php:
@session_start();

var_dump($_SESSION);



Then after you try to send the email, visit that page. It will have information about the email that was just sent that you can look over for issues.

Sign in to reply to this post

jhood-fysh78990Beta Tester

error report

Originally Said By: Ray Borduin
  I wonder if it doesn't like the colon-separated TO field. Try using:

$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com";
$RecipArray[$CurIndex ][] = "john@wwmore.com";

instead of:
$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com;john@wwmore.com";

A way to debug is to add a blank page to your site with the code:
php:
@session_start();

var_dump($_SESSION);


Then after you try to send the email, visit that page. It will have information about the email that was just sent that you can look over for issues.  



Thank you Ray for the code. I added it and it worked very well.

Sign in to reply to this post

Ray BorduinWebAssist

Can I see a copy of the page that sends the email and the email include file referenced from it? I may be able to spot the problem.

Sign in to reply to this post

jhood-fysh78990Beta Tester

Files asked for

Hi Ray,

thank you. I am sending the files to you in the private attachment. Another thing to mention is that I had to modify the generated code in the telephone number field since the form wizard would not allow me to have digits only as the format for the field.It would default to (nnn) nnn-nnnn no mater what I did, and that is not the way most people type in phone numbers now.

Sign in to reply to this post

Ray BorduinWebAssist

I can't see a problem with these files. Who is the hosting provider? Can I see the session dump? (view source first so it will be easier to read).

Sign in to reply to this post

jhood-fysh78990Beta Tester

files as requested

here are the files you requested.

Sign in to reply to this post

Ray BorduinWebAssist

I looked at liquidnet's support FAQ section and they say:

"the 'From' header should be an existing email account inside your Email Manager of your Hosting Control Panel."

Do you have that from address registered?

Sign in to reply to this post

jhood-fysh78990Beta Tester

Question answer and solution

Hi Ray,

yes it was defined, but I used Title case in the form and the email account was created with lower case only. I changed it to all lower and the form works fine now.

Thank you very much for all the help, it is appreciated.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...