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How can I troubleshoot email being sent

Thread began 9/09/2015 1:08 pm by jhood-fysh78990 | Last modified 9/15/2015 10:07 am by Ray Borduin | 1617 views | 8 replies |

jhood-fysh78990Beta Tester

How can I troubleshoot email being sent

Greetings,

I created a form to be emailed. When the form is completed, the progress bar displays and then the success page is displayed, but the email never arrives at either address. I have used this type of form on several sites, and the form does work, so I am stumped. How can I troubleshoot what is happening?

thank you,

John

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Ray BorduinWebAssist

I wonder if it doesn't like the colon-separated TO field. Try using:

$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com";
$RecipArray[$CurIndex ][] = "john@wwmore.com";

instead of:
$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com;john@wwmore.com";

A way to debug is to add a blank page to your site with the code:

php:
@session_start();

var_dump($_SESSION);



Then after you try to send the email, visit that page. It will have information about the email that was just sent that you can look over for issues.

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jhood-fysh78990Beta Tester

error report

Originally Said By: Ray Borduin
  I wonder if it doesn't like the colon-separated TO field. Try using:

$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com";
$RecipArray[$CurIndex ][] = "john@wwmore.com";

instead of:
$RecipArray[$CurIndex ][] = "jhoodfysh@gmail.com;john@wwmore.com";

A way to debug is to add a blank page to your site with the code:
php:
@session_start();

var_dump($_SESSION);


Then after you try to send the email, visit that page. It will have information about the email that was just sent that you can look over for issues.  



Thank you Ray for the code. I added it and it worked very well.

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Ray BorduinWebAssist

Can I see a copy of the page that sends the email and the email include file referenced from it? I may be able to spot the problem.

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jhood-fysh78990Beta Tester

Files asked for

Hi Ray,

thank you. I am sending the files to you in the private attachment. Another thing to mention is that I had to modify the generated code in the telephone number field since the form wizard would not allow me to have digits only as the format for the field.It would default to (nnn) nnn-nnnn no mater what I did, and that is not the way most people type in phone numbers now.

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Ray BorduinWebAssist

I can't see a problem with these files. Who is the hosting provider? Can I see the session dump? (view source first so it will be easier to read).

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jhood-fysh78990Beta Tester

files as requested

here are the files you requested.

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Ray BorduinWebAssist

I looked at liquidnet's support FAQ section and they say:

"the 'From' header should be an existing email account inside your Email Manager of your Hosting Control Panel."

Do you have that from address registered?

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jhood-fysh78990Beta Tester

Question answer and solution

Hi Ray,

yes it was defined, but I used Title case in the form and the email account was created with lower case only. I changed it to all lower and the form works fine now.

Thank you very much for all the help, it is appreciated.

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