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PayPal Confirmation ends up at empty cart

Thread began 8/12/2015 4:18 pm by chuck186871 | Last modified 8/13/2015 1:57 pm by Ray Borduin | 200 views | 2 replies |

chuck186871

PayPal Confirmation ends up at empty cart

I'm using eCart6 (latest version) and DW CC2014. The checkout pages have been generated by the checkout wizard. No edits done to them except adding a session dump debug to a couple of the pages to see what's going on. The files have been uploaded to a live host. We're using PayPal Express Checkout.

If I add items to the cart and checkout, I'm taken to PayPal where I can pay by credit card or using my PayPal account.

If I pay by credit card all ends well.

But, in another test if I chose to pay by my PayPal account, after logging in and taken to PayPal's shopping cart, there is continue button and a written message that says, "You're almost done. You will confirm your payment on [NAME OF WEBSITE displayed here]. I click Continue and end up on cart.php with an empty cart. Huh?

I've tried it three times with the same result. I can't for the life of me find the source of the problem. These transactions are being tested on a real PayPal account since I never could get the sandbox option to work.

Any clues anyone?
Thanks in advance for any help received.

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Ray BorduinWebAssist

This is probably because you are starting with viewing the site with the "www." before the domain name and then it returns you to the site without it or vice versa.

From a session and cart perspective the www. and domain only version of the site have completely separate data. The solution is usually to add an .htaccess rule to force people to always view the site either with or without the "www." in the url and then make sure you are referring to it correctly in the paypal settings on the confirm.php page.

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chuck186871

Originally Said By: Ray Borduin
  This is probably because you are starting with viewing the site with the "www." before the domain name and then it returns you to the site without it or vice versa.

From a session and cart perspective the www. and domain only version of the site have completely separate data. The solution is usually to add an .htaccess rule to force people to always view the site either with or without the "www." in the url and then make sure you are referring to it correctly in the paypal settings on the confirm.php page.  



Well, doggone it! You are absolutely correct. I modified htaccess to force www and the checkout worked like a champ.

Thanks so much for the easy fix.

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