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Installation Issues

Thread began 7/13/2015 2:30 pm by hbibizadeh396670 | Last modified 7/13/2015 11:45 pm by Ray Borduin | 560 views | 2 replies |


Installation Issues

It gets stuck on step 1 and then it crashes?

I have tried disabling firewall

Any Help?

Thanks in advance

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Ray BorduinWebAssist

We will need to debug this with you directly. Please post a US phone number or Skype contact information and we can call to debug it with you.

Does it actually crash or just hang? It may appear to hang even when it is working. If you have a slow internet connection you may have to wait several minutes on step 1, and if you are patient it will continue and finish installation as it should.

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Thank you... I managed to make it work! :)

It seems that I needed to go to File -> Install Extension

Whereas I was just clicking on the installation files before... seems to have made the difference


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