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Serial Check Error for Site Import

Thread began 5/14/2015 6:18 pm by Peterson Design Studio - jefferis | Last modified 5/15/2015 2:38 pm by Ray Borduin | 287 views | 5 replies |

Peterson Design Studio - jefferis

Serial Check Error for Site Import

The Carbon something is not defined.
DW 2014.1.1,
OSX 10.10.3
All WebAssist Current extensions: Data, Design, MySQLi, eCart 6 and Free tools.
BTW, I downloaded and reinstalled current versions of Data and Design.

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Ray BorduinWebAssist

Those crash logs do nothing for me, but I know that we don't use that line of code in the latest version, so somehow the installation itself isn't working properly and it is leaving behind old files.

If you don't have a ton of other extensions installed I'd recommend renaming your Configuration folder which will essentially uninstall and remove all traces of old installations of all of your extensions at once. Then re-download and re-install all of the webassist extensions you are using from the site.

I'm confident that would resolve the issue.

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Peterson Design Studio - jefferis

after i remove the offended extension, are there files I can check to see if they are removed from the Config folder? I have a lot of extensions: PVII and DMX zone

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Ray BorduinWebAssist

I believe that would be in a /floater/ file based on the error. You could do a text search for it in your Configuration folder. Search for "WASI_Carbon" and see where it occurs.

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Peterson Design Studio - jefferis

I found it in several places inside js files see images

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Ray BorduinWebAssist

Yes I can see by the modified dates on those files they are old, and can confirm there is no reference to that in the current versions of those files.

If you want to post a US phone number or Skype contact information I'll give you a call and we can debug this over the phone and figure out why the installer isn't working properly.

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