close ad
WARNING PC USERS: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

serial number incorrect

Thread began 5/11/2015 6:13 pm by andy.schofield283961 | Last modified 5/14/2015 8:12 pm by Ray Borduin | 749 views | 5 replies |

andy.schofield283961

serial number incorrect

Hi,

I have recently started having issues with all my webassist extensions. They install without issue, but when i try and use them and copy in my serial number i get an error stating incorrect serial number.

I have checked the support incidents to date and I'm not running a foreign OS and have tried to register this both in the office and from home and while on VPN and disconnected with no joy.

I have copied in a screenshot of the error, can you please advise on how to resolve.

Sign in to reply to this post

Ray BorduinWebAssist

Please post a US phone number or Skype contact information and I'll do a screen sharing session to look into this with you. The serial number appears correct and should work.

Sign in to reply to this post

andy.schofield283961

Incorrect serial number

Posting Pvt message as requested. Please let me know estimated time of call as I'm based in the UK and will need to be sure I'm around.

Sign in to reply to this post

Ray BorduinWebAssist

Do you have the latest version of the extensions installed? I ran into this with someone on the phone yesterday and they just had to reinstall the latest versions and it started working properly. (It might have been you)

Sign in to reply to this post

andy.schofield283961

Incorrect serial number

Sorry that wasn't me and yes it was the first thing I tried and have repeated several times prior to contacting you

Sign in to reply to this post

Ray BorduinWebAssist

I've added you to my skype contacts. Please contact me there when you see we are both online and I'll do a screen sharing session with you to look into it further. Probably the best chance will be about 6pm your time, which will be early in my morning.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...