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Activation numbers not working

Thread began 2/13/2015 9:29 am by sandy170299 | Last modified 2/17/2015 11:44 am by Jason Byrnes | 229 views | 4 replies |

sandy170299

Activation numbers not working

For some reason, I have 4 different activation numbers for this product in my account, and recently got a new computer, did a reinstall, and it won't accept any of them. What can I do? Thank you.

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Jason ByrnesWebAssist

In the private message section, please supply the serial number you are using.

are you getting an error when trying to activate?

If so, what is the error?

What is your OS?

What version of DW are you using?

What extensions including the version numbers are installed.

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sandy170299

I also just reinstalled Design Extender and Data Bridge, and can't even find out where to clear all my activations so I can install them on my new computer. This time, Palette Picker accepted the serial number, but I need to reset the activations for the other two programs I mentioned, but I can't find this link in the admin area.

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sandy170299

Never mind ... I just logged into the admin area again, and my Reset Activations button IS there this time. You can close this ticket - it's been done. Thank you.

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Jason ByrnesWebAssist

Ok, glad to hear you found it.

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