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Hi please can you help

Thread began 1/21/2015 3:48 pm by J7HNW | Last modified 2/06/2015 10:24 am by J7HNW | 260 views | 6 replies |

J7HNW

Hi please can you help

I know this is a big ask - but I have a problem on an old ASP site - and as I dont have the ASP version of e cart any more I have no idea how to achieve this solution - missing Product Length Width and Height in my cart ( These 3 fields are all in the database )

I Built my first website years ago in ASP with an Access database and E Cart. The site still works fine however I made on error which keeps coming up in daily use. I forgot to bind the DIMENSIONS from the database into the cart - so now the Prod Details page shows the sizes fine - but when the order is placed into the cart - the dimensions are missing.

I have customers constantly calling after ordering to tell me the Dimensions are missing from the E Mailed Order copy which is sent out on checkout by Universal E Mail. I have one a walk through to show the problem on the attached PDF and have enclosed my checkout form as I believe this is what generates and sends the E Mailed order form through to the customer.

I have been using PHP and MySQL since you dropped ASP but havent got time to rebuild this site. It still functions perfectly - the only thing missing is the Dimensions from the Database in the cart.

Is there any way you could tell me how to just add the 3 missing fields ( Actually 3 fields ProdLenght / ProdWidth / ProdHeight ) into the cart - and into the checkout page ready to send to the client in the e mailed order confirmation please.

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Jason ByrnesWebAssist

If those columns don't already exist in the cart object, this is not going to an easy edit without using an older version of eCart.

I Would suggest a premiere support incident for this as it will be a good chunk of hand editing to add this functionality, no simple task at all:
http://www.webassist.com/premier_request.php

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J7HNW

Hi Jason

Thanks have set up the request form and referenced this ticket

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Jason ByrnesWebAssist

you're welcome

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J7HNW

Not heard any more since I completed the form for Premiere Support

Please advise what happens next ? Requested help and stated I would be avialable all day yesterday but no contact ?

John

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Jason ByrnesWebAssist

I forward this to Ray, he should be in contact soon.

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J7HNW

This is done - please close ticket

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