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Activation Issues

Thread began 12/01/2014 12:36 pm by mban01643923 | Last modified 12/01/2014 5:19 pm by Jason Byrnes | 314 views | 5 replies |

mban01643923

Activation Issues

Hi Support, since purchasing the Data Bridge and MySQLi extensions on the 29th November I have been unable to activate either package. I've gone through the solutions and suggestions that are recommended in response to other users with similar issues; reinstalled the extensions, recreated the DW config file numerous times and finally reinstalled DW itself. Errors occur at stage 1 of the activation - where the extension is downloading additional files. Error messages vary from 'server time out', 'DW not responding', 'extension not found on server'. I have not got to stage two of activation, and have not yet entered a serial number. My system is a PC laptop, Wind 7 Ultimate, DW CS6 (latest version). I'm not happy about this,if a working solution cannot be found within a further 24 hours I will have to regretably consider invoking the 15-day refund for the products.

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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mban01643923

Skype is good

See PM

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Jason ByrnesWebAssist

I have forwarded your information to Ray, he should be contacting you soon to look into this issue.

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mban01643923

Resolved

Thanks to the support team and Ray who resolved this issue. In my case, a slow connection and a large file download were the main problems. Once sorted activation was painless. thanks Ray.

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Jason ByrnesWebAssist

glad to hear it is working.

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