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Cannot Install Data Bridge

Thread began 11/28/2014 4:43 pm by Bello | Last modified 4/08/2015 3:49 pm by Ray Borduin | 814 views | 9 replies |

Bello

Cannot Install Data Bridge

I tried installing the lastest Data Bridge plugin only to get a "extension not found on server" error...i also found out that the lastest version was like 626kb or there about and the older versions used to be like 20mb...the same goes for the rest of the plugins...thanks

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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Bello

Skype Id

Skype User id - joyouscob, Name: Bello Oluwasegun...thanks

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Jason ByrnesWebAssist

I have sent a skype contact request.

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Farri3l

Similar problems

I'm having similar problems

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Ray BorduinWebAssist

Is anything displayed on the page during the crash?

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Farri3l

Thank you for your response.

No, it doesn't say anything. It just shows a not responding error on the title of the WA box as well as DW. I wait for as long as 30-45 minutes and it doesn't resolve itself. I am wondering if one could obtain the files its trying to download manually.

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Ray BorduinWebAssist

I'll have to debug this with you directly. Please sign up for a free Skype account if you don't already have one and post back here with your skype name and we can use that to communicate during a screen sharing session in order to diagnose the problem.

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Farri3l

I've sent this privately to you.

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Ray BorduinWebAssist

I've added you to my Skype contacts. Please use skype to communicate on this issue moving forward and I will help you from there.

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