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serial number incorrect

Thread began 11/03/2014 5:40 pm by Dariusz | Last modified 11/04/2014 2:48 pm by Jason Byrnes | 514 views | 6 replies |

Dariusz

serial number incorrect

I can't work with Data Bridge since a few days. I work with Dreamweaver CS6. My OS is Widows 7 Home Premium / 64. What can I do?

I copy serial number Ctrl-C and I paste Ctrl-V in to the box and
"Serial number verified" > I click "Activate" > "The serial number you entered is incorrect" - What is wrong? I tried "Reset activation". Bad luck...

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Jason ByrnesWebAssist

to help troubleshoot:

1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.

2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?

This will create a file in your C drive called ipconfig.txt.

Please send that file

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Dariusz

ipconfig.txt

I have send You a file.

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Jason ByrnesWebAssist

I think we have found the problem. in the activation routine we do the ifconfig /all command then find "Physical Address" to get the Mac Address for the computer.

it looks like you are using a foreign language OS, so the Physical Address is returned using a different string.

We will be doing an update to get this fixed, I will update this thread when the update is complete.

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Jason ByrnesWebAssist

It looks like this issue was with foreign language OS's. We have applied a hot fix update to eCart 6.1.0, Data Bridge 1.2.1 and MySQL 1.0.3 to fix the problem. if you uninstall then re install those extensions it should correct the problem and allow you to activate.

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Dariusz

Well done!

I removed Date Bridge and MySQli and install the newest versions. Now problem does not exist. Thank you for advice.

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Jason ByrnesWebAssist

you're welcome.

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