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paypal intermittent failure

Thread began 10/29/2014 7:15 pm by Warrio | Last modified 10/31/2014 11:19 am by Jason Byrnes | 421 views | 6 replies |

Warrio

paypal intermittent failure

Has anybody experienced a situation where the transaction failure page is presented to the user, even though the payment has gone through and been accepted by paypal express.

This has probably occurred maybe 5 to 8 times over the year

Just wondering

cheers

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Christopher WestCommunity Expert

Ive had this issue. All I can think that was causing it was the scenerio of a customer on the checkout page repeatedly press the paynow button. Since a transation could take a few seconds to go through, it could appear to the customer that nothing is happening on the checkout page (even though it is). So as the customer thinks nothing is happening they may press the button a second time. You could always disable the paynow button after initial click...or far more snazzle...you could use the WebAssists Progress Bar server behaviour...wrap it around the checkout form. This is my first guess any way.

Chris

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Warrio

Hi Christopher,

I'd read earlier posts of yours and implemented the progress bar which works fine

Cheers
Norman

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Jason ByrnesWebAssist

See this tutorial for details on troubleshooting transaction failure:

http://www.webassist.com/tutorials/Debug-eCart-transaction-failures

this will hep you put a message on the failure page that will contain information on the reason for the failure.

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Warrio

Thanks Jason,

I'll look into it

cheers

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Warrio

I've used the failure responses, when using PayPal sandbox, I think the result would scare most customers.
Its not common, however I should resolve it.

Maybe the response can be saved to a file or db entry and a simple message show to the customer?

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Jason ByrnesWebAssist

yes, you could use an insert behavior on the failure page to save the response to a database along with the date.

Or use Universal Email to send the response as an email to the store operator.

Either way, the response is the key to finding out what is going wrong, without, anything posted here is just a stab in the dark.

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