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Serial number incorrect

Thread began 10/29/2014 3:28 pm by andrea.falco358266 | Last modified 11/04/2014 1:36 pm by pardog178052 | 910 views | 14 replies |

andrea.falco358266

Serial number incorrect

I've installed the last version of DataBridge on Dreamweaver CC2014.1, following your instruction, but I still can't work with it!
When I've tried to activate the extension the warning "The serial number you entered is incorrect".
That's unbelievable! Before I couldn't use for the incompatibility with the new version, and now this!
Please help me

Andrea Falco

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Jason ByrnesWebAssist

Copy the entire serial number as a single string and paste into the first box of the activation window, when you copy the serial number, make sure not select any surrounding spaces, this can cause the serial number to be rejected, i just tested your serial number and it was accepted, so I believe you must have selected surrounding spaces.

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andrea.falco358266

No. I've tried many times, writing and pasting the serial number on the right place. But still doesn't work!

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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andrea.falco358266

andreafalco.65. I'm on line now. Now in Italy is 6.15 PM. I will be at office till 7.00 PM italian time.
You may call me Tomorrow afternoon at 16.30 PM (italian time)

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Jason ByrnesWebAssist

I have sent a skype contact request.

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andrea.falco358266

I've send You a message via Skype as your request. This morning I've tried to install eCart6 extension, but with the same result, (the warning "The serial number you entered is incorrect".). Please help me because I really need it too work!

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Jason ByrnesWebAssist

What is you're OS?

If you are using PC, to help troubleshoot:

1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.

2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?

This will create a file in your C drive called ipconfig.txt.

Please send that file

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andrea.falco358266

Ok, this the file ipconfig.txt.
I'am using Windows 8.1

Attached Files
ipconfig.txt
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Jason ByrnesWebAssist

OK, i thknk we have found the problem, in the activation routine we do the ifconfig /all command then find "Physical Address" to get the Mac Address for the computer, where your OS is using the Italian language, the mac address is returned as Indirizzo fisico.

We will be doing an update to get this fixed, I will update this thread when the update is complete.

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