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serial number error

Thread began 10/25/2014 4:37 pm by kg_nsa395746 | Last modified 10/28/2014 6:03 pm by kg_nsa395746 | 750 views | 6 replies |

kg_nsa395746

serial number error

I have the latest version of Free Tools installed, however when I select one of them, I'm not given an option of entering my serial number. The result is that the selected tool won't open for customizing. I've received the two attached errors. I'm having the same issue with my entire Super Suite extensions. What do I need to do?

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Jason ByrnesWebAssist

This is an issue with the DW CC 2014.1 version you are using.

We are working on updates to address compatibility issues with that version. We hope to have an update for data Bridge available this week, then we will be working MySQLi, eCart, Design Extender, then Free tools in that order.

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kg_nsa395746

Does this mean that my extensions won't work until the updates are completed?

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Jason ByrnesWebAssist

Yes, that is correct.

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kg_nsa395746

Bummer. But OK. Guess there's no way of know when the updates are expected to be completed is there? How will I know when they are?

Since DW installed a separate app for the CC 2014.1 version, the extensions will work with the previous CC version wouldn't they?

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Jason ByrnesWebAssist

We will announce in the forums, and on our Facebook and twitter pages when updates are released.

we hope to have an update for Data Bridge this week, and will then do the others one at a time.

yes, the extensions will still work in DW CC.

see this adobe boo post for details on installing previous versions:
http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pro-cc-or-any-creative-cloud-application/

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kg_nsa395746

Thanks Jason.

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