close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Could certain characters in the product title or short description create trouble during checkout?

Thread began 9/29/2014 3:35 pm by joerg431091 | Last modified 10/06/2014 10:58 am by Jason Byrnes | 347 views | 3 replies |

joerg431091

Could certain characters in the product title or short description create trouble during checkout?

General Question - might sound crazy but I am asking it anyway:

A few times now I had trouble with certain products checking out in my store while all others checked out fine.

As soon as one of those products was in the cart - the checkout process failed. Once I removed the product out of the cart - it succeeded. While looking closely into those products I noticed that most of the once that failed during checkout had a special character such as & or ! either in the title or the short description.

After removing the character (or the short description all together) = the product checked out fine. This by the way happend with e-cart 5 as well as 6.

Is this a coincidence or is it possible that certain characters in the title or short description might create a problem during checkout?

It’s not that big of a deal since I always found a way around it but I like to know so I can avoid those. It also makes me uncertain while setting up a new product since I was not able to pinpoint the problem yet.

Thanks a lot and best regards,

Joerg

Sign in to reply to this post

Jason ByrnesWebAssist

Yes, special characters in product information can cause checkout failure.

the exact specifics depend on the host, but for the most part, it is best to use only letters and numbers and no more than 127 characters.

Sign in to reply to this post

joerg431091

Hi Jason,

Great. Thanks so much.

Best,
Joerg

Sign in to reply to this post

Jason ByrnesWebAssist

You're welcome.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...