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Problems with checkout in Powerstore 4.5

Thread began 9/26/2014 9:22 am by Matt | Last modified 10/10/2014 12:42 pm by Jason Byrnes | 352 views | 6 replies |

Matt

Problems with checkout in Powerstore 4.5

I am getting reports that customers are unable to check out due to the following error: "Your transaction could not be completed due to a problem occurring while calculating shipping." It seems to be random. It happens a few times a week. Different customers, different addresses. I have checked their addresses for errors and I don't see anything wrong. Customers are getting frustrated and leaving due to this issue.

Any help is greatly appreciated.

Thank you,
-Matt
Titan Pinball

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Jason ByrnesWebAssist

I Would to know the address being entered to cause the problem, and also a link to your store and ftp details to access the files to troubleshoot.

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Matt

PM

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Matt

PM

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Jason ByrnesWebAssist

What shipping method are you using?

You could add code to the failure page to show the error response from the shipping provider, but I Would need to know the shipping provider to tell the code to add, the user and pass you provided earlier do not work for logging into the store admin.

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Matt

We are using USPS

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Jason ByrnesWebAssist

Ok, so on the failure page, edit the shipping error message to include the error code and description from USPS:

<?php @session_start(); ?>
<p>Your transaction could not be completed due to a problem occurring while calculating shipping.<br>
Error Code:<?php echo $_SESSION["eCart1_USPS_ErrorCode"]; ?><br>
Error Description: <?php echo $_SESSION["eCart1_USPS_ErrorDescription"]; ?><br>
</p>



that will give some additional info on why the shipping rate is failing.

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