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trying reinstall CSSSculptor 3 2 get error message 'internal error (please contact tech support) application not installed

Thread began 7/27/2014 1:32 pm by JBWebWorks | Last modified 7/28/2014 4:06 pm by Jason Byrnes | 504 views | 3 replies |

JBWebWorks

trying reinstall CSSSculptor 3 2 get error message 'internal error (please contact tech support) application not installed

Have been using this application for a while and today i got the request for the serial number validation. I went to my downloads and copied serial number but it wouldn't take it.
I downloaded the mxp file again and tried to install but now get the internal error message?

Thanks for your help

jim balthrop

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Jason ByrnesWebAssist

recreate the users configuration folder as outlined in step 12 of the Adobe troubleshooting guide:
http://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-dreamweaver-cs4.html#main_user_config

the in the extension manager, uninstall the extensions and reinstall them.

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JBWebWorks

Thanks Jason
I recreated the users configuration folder but didn't mess with the windows registry.
I was able to install the CSSsculptor and it works properly as before.
I saw a few things changed, for instance, i had to copy mysnippets folder to the new configuration.
Everything else seems to be working ok.

thanks for your help.
Don't know what i might have done to cause this?

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Jason ByrnesWebAssist

I cant say what caused the problem, but glad to hear recreating the configuration folder worked.

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