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My server host upgraded the php configuration for all my websites. Now my forms aren't working. I have an order form and several contact forms on various websites. All made with one of your products. Is there an easy fix that I can do to all of my fo

Thread began 7/23/2014 11:09 pm by webdesignerwags | Last modified 7/29/2014 4:21 pm by Jason Byrnes | 923 views | 15 replies |

webdesignerwags

My server host upgraded the php configuration for all my websites. Now my forms aren't working. I have an order form and several contact forms on various websites. All made with one of your products. Is there an easy fix that I can do to all of my forms to

https://classicpumps.com/secure/orderForm.php
http://websbywagner.com/contact.php

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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webdesignerwags

PHP upgrade issue

Info moved to private message

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Jason ByrnesWebAssist

see PM

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webdesignerwags

I've never had a problem with GoDaddy email until this year. Earlier this year I had problems sending mail from Outlook. After weeks of that on and off, I finally called them. They said it's a Microsoft issue and suggested I change the out port in Outlook because the out port I was using was being overwhelmed. That made sense. If Outlook programs all over the world are trying to send over and over again, it would be hard on the server.

I changed the email addresses in the WA code to yahoo for Classic Pumps and gmail for Webs by Wagner. It's not a good solution because those are not primary emails for either of us.

Are you saying you know of no reason your code should not be compatible with the latest version of PHP? That's really the bottom-line here. All servers were responding just fine for years with these forms. Suddenly I have problems when HostGator updates.

thank you,
Laura

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Jason ByrnesWebAssist

"Are you saying you know of no reason your code should not be compatible with the latest version of PHP?"

that is correct. they should not be a problem with Universal Email and newer version of PHP, but it doesn't sound like you issues are related to Newer PHP Versions, but rather to GoDaddy email servers.

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webdesignerwags

Just seems rather coincidental that this all started when HostGator updated their servers. But maybe it is a GoDaddy problem. I guess I'll encourage my clients to use gmail accounts in the future. It's really annoying that HostGator blames GoDaddy and GoDaddy blames HostGator rather than trying to figure out what's wrong.

Thanks for the help. At least when they tell me it's my code, I can tell them NOT SO!

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Jason ByrnesWebAssist

see PM

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webdesignerwags

Hostgator is telling me they are using port 25 - out port. Is there something in your code that directs HG servers to use port 25? I want them to use port 3535 but they tell me that's not an email port. The reason I say this is because I was having so much trouble with Outlook sending my mail earlier this year. When I called GoDaddy about it, they said it's a Microsoft problem and port 25 was overwhelmed. They suggested I use port 3535 as my out port and it's worked great ever since. I've also had clients make the same change and they've had no more problems.

I also tried the contact form on classic pumps and it worked just fine with walt@classicpumps.com so I changed the order form back (had been using a yahoo address) and tested it and it worked fine. That tells me that sometimes the email goes through and sometimes it does not. It has nothing to do with the code (as you have stated).

I believe it's the same issue I was experiencing with my email through Outlook so if there is some way I could change my code so my forms would use port 3535, I think the problem would be solved. I'm not sure obviously but it's my best guess right now.

I still don't understand what port 80 does and I'm not sure I'm even using the correct port there. Please tell me if I should change that.

Thank you again. I really appreciate your expertise in getting to the bottom of this.
Laura

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Jason ByrnesWebAssist

this code is telling it to use port 80:

$WA_MailObject = WAUE_Definition("relay-hosting.secureserver.net","80","walt@classicpumps.com","","","");


if you want it to use 2525, edit that code to:
$WA_MailObject = WAUE_Definition("relay-hosting.secureserver.net","2525","walt@classicpumps.com","","","");


or edit the UE Interface to change the SMTP Server settings

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