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Update notofications

Thread began 6/12/2014 6:14 pm by Larry Olsen | Last modified 7/25/2014 10:40 am by Jason Byrnes | 1212 views | 12 replies |

Larry Olsen

Update notofications

Why do you not send notices of program updates to those of us who have purchased from you? It is annoying to discover that updates are available that nobody seemed to feel it was worth telling us about.

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Jason ByrnesWebAssist

We do send out notifications of product updates.

It amy that the email notifications are being trapped as spam by your email ;client or provider.

You may need to add the following address to your address book to allow email notifications to come through:
community-manager@webassist.com

In the case of the recent updates that where released yesterday, we are still compiling the email list and in the process of sending those emails.

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Larry Olsen

The entire WebAssist domain is in my white list. I get everything else that you send. So now the question is one of how come I get everything but the update notices?

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Jason ByrnesWebAssist

Well, I guess it pays to double check before answering a post, sorry for the confusion.

I just checked in with the marketing manager, and found out the scoop:

We stopped sending Dot release announcements through email a little while ago, and have been doing the announcements through our twitter fead instead:
https://twitter.com/webassist

if you subscribe to our twitter feed, you should get the dot release announcements that way. We will be re evaluating that practice and may go back to sending email announcements.

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Larry Olsen

What about those who, like me, do not wish to further burden their lives with useless garbage like Twitter and Facebook? What will be next? Will one have to purchase through Twitter? What a stupid way to do things.

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Jason ByrnesWebAssist

I understand you point, and have forwarded your comments to the marketing manager.

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Larry Olsen

Well, we'll see if he sees the point. Thanks, Jason.

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Larry Olsen

Well, apparently he didn't see the point. It angers me that I pay good money for your products and am then forgotten about unless I become a user of something that I have no use for. I will not become a subscriber of Facebook, Twitter or any other of the garbage out there just so I can stay up to date on products I have purchased. I resent that I am supposed to do so. I resent that , as a paying customer, do not merit being kept informed about products I purchase and updates to which I am entitled. Your marketing manager should get his head out of his behind and start treating your customers the way they should be treated. I can only imagine what would happen if I treated any of my clients that way. I would be working at McDonalds instead.

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Jason ByrnesWebAssist

I Will forward these comments to the marketing manager again.

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Larry Olsen

I am compelled to add one comment. It is a source of sardonic amusement that the marketing people apparently feel it is okay to send emails asking us to purchase things we already own but not to tell us of advances in those products. I had purchased just about every product you have made. You can no longer come up with any I do not own, yet I still regularly receive emails encouraging me to check out and buy products I have already bought...but not to notify me of updates to those products. Am I the only one who see the perverted irony of that?

By the way, why is marketing the determining factor. This is a customer service issue, not a marketing one.

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