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final stage of checkout fail

Thread began 4/28/2014 6:31 am by mike-j-taylor318947 | Last modified 5/15/2014 1:17 pm by Jason Byrnes | 406 views | 16 replies |

mike-j-taylor318947

final stage of checkout fail

Everything goes through checkout and hands to pay pal, log in to pay pal and hit the submit button and then the page goes blank with the browser displaying this web page is not available.

Any Ideas how I can fix this, website is: www.theinsolecompany.co.uk

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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mike-j-taylor318947

pm

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mike-j-taylor318947

Had skype on for past 2 days and not been contacted as yet I will be on at the following times
8pm - 12am GMT today and 9am - 9pm GMT tomorrow

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Jason ByrnesWebAssist

This was a problem with the return URL not having the file domain

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mike-j-taylor318947

I have another problem, the client is saying there is no information being passed through to paypal after the customer buys an item, so say they buy a shoe lace, selected size, and complete the checkout, the client is not getting what is ordered only the transaction value, as a result they have to phone the customer to ask what they have ordered, How can I resolve this so it tell the client exactly what they have ordered, IE; 1 brown shoe lace 140cm

All the information is showing in the cart just not paypal

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Jason ByrnesWebAssist

Edit the code that passes the information to paypal and concatenate the option column to the name.

What paypal system are you using?

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mike-j-taylor318947

pm

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Jason ByrnesWebAssist

on the confirm page, i changed:

$WA_PP_ECO_Do_itemized[0][$nextIndex] = "Name" . strval($cartIndex+1) . "";
$WA_PP_ECO_Do_itemized[1][$nextIndex] = "".$InsoleCart->DisplayInfo("Name") ."";


to:
$WA_PP_ECO_Do_itemized[0][$nextIndex] = "Name" . strval($cartIndex+1) . "";
$WA_PP_ECO_Do_itemized[1][$nextIndex] = "".$InsoleCart->DisplayInfo("Name") ." ".$InsoleCart->DisplayInfo("Size")."";

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mike-j-taylor318947

pm

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