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GoDaddy form mailer no longer available

Thread began 2/27/2014 1:35 pm by MrProDesignWebsites | Last modified 3/03/2014 3:43 pm by Jason Byrnes | 650 views | 10 replies |

MrProDesignWebsites

GoDaddy form mailer no longer available

I just purchased hosting through Godaddy. They no longer offer a built in form mailer. They used to have a feature on their older hosting programs where you would supply the destination email address on their hosting setup page. When a form on your website was submitted it would go to that email address. I have the "Design Suite" which includes Form Builder. Does Form Builder include a form mailer that will mail forms on GoDaddy websites? Where and how do I enable it if it has this capability?

Thanks in advance.

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Jason ByrnesWebAssist

Super Suite includes Universal Email which can be used for sending emails.

In the UE settings, set the SMTP Server to use:
relay-hosting.secureserver.net
and the port to 25

make sure to use a valid email address for the website domain as the from address.


see the Universal Email getting started guide for details:
http://www.webassist.com/tutorials/Getting-Started-with-Universal-Email

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MrProDesignWebsites

Is there anything else that needs to be enabled on the hosting side? I followed your instructions and located Universal Email 1 located inside server behaviors. I double click it and am able to configure the server and port.

I tried setting SMTP Server to either:
SMTPServer: relay-hosting.secureserver.net
SMTPServer: smtp-secureserver.net
tried both set to port 25.

I upload all of the files that change as a result of this to the hosting site. I test on the Godaddy based site and all appears to function including the redirect page as if it sent email but does not. Am I missing something basic?

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Jason ByrnesWebAssist

What did you enter for the to address?

What did you use for the from address?

the from address needs to be a valid email address for the domain.

to trouble shoot, add the following code on the success page in the body:

<?php @session_start(); var_dump($_SESSION); ?>

this will write the session contents to the page including the status of the email.

post a link where i can see this please.

also, the email may be in a spam folder, so don't forget to check your spam folder.

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MrProDesignWebsites

To: jolene@mydragonflyphotos.com
From: jolene@mydragonflyphotos.com
See attached JPG file from adding the troubleshooting code on the success page.

I checked the SPAM folder - nothing there.

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Jason ByrnesWebAssist

The to and from addresses cannot be the same. the SMTP server will not relay the email if you use the same address for both to and from.

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MrProDesignWebsites

That was the problem! I set the "to:" address to be a different email address and all works.
Thank you!

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MrProDesignWebsites

It seems that the "to" and "from" email addresses can't be from the same domain? I created a new email account called form-mailer at the same domain. It works with any email address as long as its from a different domain. Is there a way to deal with this? The person to receive the form mail owns the domain name and both email accounts are within the domain mydragonflyphotos.com

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Jason ByrnesWebAssist

This would be an issue with the Go Daddy SMTP server. for so,e reason the Go Daddy SMTOP server is not relaying the email if the from and to address are on the same domain. You would need to have Go Daddy correct this problem.

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MrProDesignWebsites

I contacted GoDaddy support about this and they were able to set a rule to ignore the MX record for the domain. Apparently by default when GoDaddy SMTP sends it looks to the MX record to make sure it is different. It was a fairly straightforward and quick fix - just needed to know what to ask for. This was very helpful and educational - thanks for all your help!

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