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Order placed twice

Thread began 2/26/2014 3:38 pm by elewis93815 | Last modified 2/27/2014 3:21 pm by Jason Byrnes | 245 views | 3 replies |

elewis93815

Order placed twice

We have a client that had an customer place an order via their website. The first order gave the customer an error saying that the order could not be processed so the customer attempted again. The second time the order did go through and the customer received an order receipt, however, she was charged twice, giving the impression that the first order did in fact go through. Any idea why this would have happened? Apparently the order numbers of both orders are identical?????

Thanks, any guidance would be appreciated!

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Jason ByrnesWebAssist

What payment gateway are you using?

My guess would be that on submitting the payment the second time, they got impatient and pressed the submit button twice.

you can disable the checkout button once it is pressed by adding an onclick event:

onclick="this.disabled=true;this.value='Sending, please wait...';this.form.submit();"

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elewis93815

Thanks Jason,
They are using Authorize.net and I did login and see that the two orders did go through. Funny thing is that Ray and I set up a reporting system for all orders going through the website and only one order showed up on the report. Also, the orders that went through share the same exact order number.

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Jason ByrnesWebAssist

that would be expected, the order will only be be stored one regardless of whether they click the submit button twice, by adding the onlick, it should prevent the order being placed twice.

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