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Login and coupon code (cache?)

Thread began 2/21/2014 2:32 pm by Vantine Music | Last modified 2/26/2014 12:20 pm by Jason Byrnes | 1497 views | 7 replies |

Vantine Music

Login and coupon code (cache?)

Two more issues while testing (usedpianomusic.com)

(1) I created a user account on the store site to make test purchases, and every time I sign out the site "forgets" my password. I have reset it three times and it doesn't seem to store it or something. I've tried it using Chrome and Firefox.

(2) In Chrome after I signed out of my test account and after using a coupon code (which worked successfully), it seems to be retaining the code and adjusting ALL the items globally showing each item on sale at 10% off (the coupon code was 10%). I switched over to Firefox and it wasn't showing this error, but I didn't get to test it further since I was having trouble with item (1) above.

UPDATE: I just tested the login issue again on both web browsers and it appears that the issue occurs AFTER placing an order and then logging out. Before doing so, I logged in and out about five times on each browser platform and no issue. As soon as I placed an order and the logged out, I couldn't log back in with the same password.

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Jason ByrnesWebAssist

see pm

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Vantine Music

See PM

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Ray BorduinWebAssist

Thank you for reporting this issue... we have updated the logout page to clear any coupons. Let us know if you run into any more issues.

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Vantine Music

Thank you, Ray. It appears the inventory calculation issue I posted separately has been fixed as well. Not sure if that was something on your end or my end.

Anyway, I am still having an issue with logging in to an account setup on the site after placing an order. As I stated earlier in this post, I created a user account on the store site to make test purchases, and every time I sign out AFTER placing an order the site "forgets" my password. I have to then reset it in order to gain access to the site with a customer account. I've tried it using Chrome and Firefox. I can log in and out any number of times without a problem BEFORE I place an order. As soon as I placed an order and then log out, I can't log back in with the same password. I can reset to the same password, too so the site doesn't tell me that the password has already been used (not sure if that's a feature, but I would think so if I'm using the same password to reset the login). I have been waiting since last Friday to launch this site and I want to be sure this last issue is fixed before doing so. Any help would be greatly appreciated.

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Jason ByrnesWebAssist

Ray made an update to the checkout process that should fix the logout issue.

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Vantine Music

Seems to be working now. Thank you!

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Jason ByrnesWebAssist

You're welcome.

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