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Customers can't sign in to store site, it times out and other back end issues

Thread began 2/09/2014 9:26 am by mycroft | Last modified 2/24/2014 5:16 pm by Ray Borduin | 1163 views | 5 replies |

mycroft

Customers can't sign in to store site, it times out and other back end issues

1. Customers can't sign in to store site, www.gopaleox.com it times out.
2. last time i was able to get in and test things the shipping calculation was off. If one purchases more that 6 items their shipping cost should go above 5.95 but it doesn't, it always stayed at 5.95.
3. I purchased a security cert through your site but I will still getting a screen that security could not be verified when i was able to log in as a customer.
Thanks!
Heidi

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Jason ByrnesWebAssist

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mycroft

Originally Said By: Jason Byrnes
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Jason ByrnesWebAssist

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mycroft

SSL Cert

Originally Said By: Jason Byrnes
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Ray BorduinWebAssist

There is never a monthly charge for SSL. SSL has an annual charge for the certificate. Monthly charges can be for general hosting, the cafe commerce service, and a custom domain name.

I'm not sure why your SSL could have been unlinked. I've turned it off in your account, so you should be able to re-register your ssl using the keys send when you requested the service. If you need help, post your phone number in a reply to this thread and we'll call to help you through the process.

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