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Order Not shown in Order History and No email sent

Thread began 1/31/2014 3:23 pm by Daryl | Last modified 4/07/2014 8:02 am by Jason Byrnes | 3992 views | 16 replies |

1/31/2014 3:23 pm | #1 DarylBeta Tester

Order Not shown in Order History and No email sent

I have a Powerstore site for a client that has been working well however we had to change the Paypal account being used as the account was used for ebay also.

The new PayPal account has been created, IPN has been turned on and is pointed to the file specified in Powerstore, the PayPal account email address has been updated in Powerstore.

An item has been bought through the Powerstore site, an email from PayPal has been received and the purchase is shown in the IPN history however the purchase is not showing in Powerstore and also Powerstore has not sent an email either.

I have tried resending the IPN notification but nothing has happened.

Have I missed something or is there a way to trouble shoot this issue?

Many Thanks

1/31/2014 3:32 pm | #2 Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

1/31/2014 11:10 pm | #3 DarylBeta Tester

Please see below

2/03/2014 7:16 am | #4 Jason ByrnesWebAssist

see PM

2/03/2014 7:18 am | #5 DarylBeta Tester

Thank you

Please see PM

2/03/2014 7:19 am | #6 Jason ByrnesWebAssist

I believe it should.

2/04/2014 9:16 am | #7 DarylBeta Tester

Hi Jason

Ive tried resending from IPN history and it failed again

The transaction is not showing on the admin area of Powerstore either

2/04/2014 10:37 am | #8 Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

2/04/2014 1:42 pm | #9 DarylBeta Tester

Please see PM

2/06/2014 9:11 am | #10 Jason ByrnesWebAssist

OK, I will contact you next week, probably Tuesday.

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