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Step 6 of 6 hanging up - asking for email address when one already exists

Thread began 8/19/2009 12:58 pm by 360876 | Last modified 8/20/2009 9:50 am by Jimmy Wu | 2034 views | 3 replies |

360876

Step 6 of 6 hanging up - asking for email address when one already exists

I'm trying to run Security Assist 1.1.7 and every time I get to the last step (6 of 6) and complete the information, I get the same pop-up box which will not let me continue:

"Please enter an email address to use as the From address for the email"
AND
"Please enter a subject for the email"

I did that - many times (see pict). Each time (prior to this message popping up) the email and subject were both present and formatted correctly. I've rebooted my system; deleted Security Assist and re-installed; deleted the WinFileCache file - I don't know what else to do.

It will not let me past step 6 and it continues to recycle that same message until I ultimately hit cancel - I've attempted it over a half dozen times . . . what do you suggest?

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Jimmy Wu

Try clicking into the from address and subject text boxes and hitting tab and/or enter. Sometimes the value is not stored if you do not do this.

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360876

Fixed - thank you!

You were correct in that I had to "tab" through the entries in order for them to be accepted. I re-ran the wizard, "tabbed" through the text fields after entering data and in produced the pages as expected. Thanks a lot for the help!

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Jimmy Wu

Glad it worked for you. If you have any additional issues feel free to make a new thread or ask in here if its related.

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